Last Updated: June, 2024

City Solar, based in Dubai, UAE, is dedicated to protecting your privacy. This Privacy Policy explains the types of information we may collect from you, how we use that information, how we store it, the measures we take to protect it, the circumstances under which we may disclose or transfer it, and your choices regarding the information you provide to us. By visiting citysolar.ae or any affiliated pages hosted at the City Solar domain (the “Site”), you are consenting to the practices described in this Privacy Policy. This policy does not apply to the privacy practices of companies or organizations that City Solar does not own or control, or to individuals not employed by City Solar.

I. Acceptance of Terms

By accessing the Site or using the Services, you agree to accept and comply with this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our Site and/or Services. This Privacy Policy is subject to change. When we make material changes to this policy, a notice will be posted on the Site along with the updated Privacy Policy. We encourage you to review the Privacy Policy periodically to stay informed about how we are protecting your information.

II. Information We Collect

1. 1. Information You Provide to Us:
• Name, physical address, email address, locality, telephone/mobile phone numbers, communication preferences, additional notes.
• Your property’s energy systems, including the quantities of fuels consumed annually and the amount of electricity used.
• Information provided through account creation and interactions on our Site.
• Records of your correspondence with us or third parties such as installers using our system.
2. 2. Information Collected Through Technology:
• IP addresses, device, internet connection, browser version, time zone, operating system, platform, referring/exit pages, and account access date/time stamp.
• Cookie data previously stored on your device.
3. 3. Information Collected from Third Parties:
• Publicly available information and demographic data from third-party sources to better understand your property's suitability for our Services and for research to improve our Services.

III. How We Use Your Information

We collect and use your information to:

• Provide you with price quotations and inform you about the Services you have shown interest in.
• Improve customer service by responding to your questions and requests.
• Provide notices about your account.
• Assist in business development, general marketing, and building relationships.
• Create a list of actual and prospective users.
• Authorize and manage access to the Site.
• Improve the Site’s layout and functionality based on user interactions.

IV. How We Share and Disclose Information

We may disclose aggregated information that does not identify any individual without restriction. We may share your personal data with:

• Third-party service providers for Site hosting, customer service, email delivery, and other similar services.
• Business partners for research and marketing purposes.
• Corporate affiliates that are subject to this policy.
• In connection with substantial corporate transactions such as mergers, sales, or bankruptcies.
• To comply with legal obligations or to protect our rights, privacy, safety, or property.

V. Data Security

We use reasonable organizational, technical, and administrative measures to protect your personal data. However, no data transmission or storage system can be guaranteed to be completely secure. If you believe your interaction with us is no longer secure, please notify us immediately.

VI. Retention of Personal Data

We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy and to provide you with our Services. We will also retain your information to comply with legal obligations, conduct audits, resolve disputes, and enforce our agreements.

VII. Children's Privacy

Our Site is intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected personal information from a child under 13, we will delete that information promptly.

VIII. Your Privacy Rights

You have the right to:

• Request access to, update, or delete your personal data.
• Choose whether to receive marketing communications from us.
• Withdraw your consent for data processing at any time.

To exercise these rights, please contact us at the information provided below.

IX. Cookies Notice

We use cookies to provide our Services, gather information when users navigate through the Site, enhance and personalize the experience, understand usage patterns, and improve our Site. You can control cookies through your browser settings.

X. Updates to This Privacy Policy

City Solar may change this Privacy Policy from time to time at its sole discretion. We encourage visitors to frequently check this page for any changes to this Privacy Policy.

XI. How to Contact Us

If you have any questions or concerns about this Privacy Policy or our personal data handling practices, please contact us at: